Legal
Privacy Policy
Last updated: March 24, 2026
1. Introduction
Immo AI ("we", "our", or "us") operates a 24/7 AI-powered rental assistant platform that communicates with tenants and prospects through messaging channels including WhatsApp, Facebook Messenger, Instagram Direct, and Line. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our platform or when property agencies use our services on your behalf.
2. Information We Collect
We collect information that you provide directly through messaging channels, including: • Name and contact details (phone number, email address) • Rental preferences (budget, desired location, move-in date, unit size) • Employment and financial information provided for tenant qualification • Message content and conversation history • Device identifiers and messaging platform metadata We also collect information provided by property management agencies that use our platform, including property listings and availability data.
3. How We Use Your Information
We use collected information to: • Respond to rental inquiries on behalf of property agencies • Qualify tenant applications automatically • Schedule and confirm property viewings • Alert property managers when human assistance is needed • Improve AI model performance and response quality • Comply with legal obligations • Send confirmations and follow-up communications regarding your rental inquiry
4. Third-Party Integrations
Our platform integrates with third-party services to deliver its functionality: • Meta Platforms (WhatsApp Business API, Facebook Messenger, Instagram Direct) — governed by Meta's Privacy Policy • Google (Google Calendar) — governed by Google's Privacy Policy • Line Corporation (Line Messaging API) — governed by Line's Privacy Policy Each integration uses OAuth 2.0 authorization. We access only the permissions necessary to deliver our service. We do not sell or transfer your data to third parties for advertising purposes.
5. Data Retention
Conversation data is retained for up to 24 months to enable property agencies to review past inquiries and improve service quality. You may request earlier deletion at any time (see Section 7). Anonymized and aggregated data may be retained indefinitely for analytical purposes.
6. Data Security
We implement industry-standard security measures including encryption in transit (TLS 1.2+), encryption at rest, access controls, and regular security audits. Despite these measures, no system is completely secure. We encourage you to contact us immediately if you suspect any unauthorized access to your data.
7. Your Rights
Depending on your jurisdiction, you may have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your data • Object to or restrict processing • Data portability To exercise any of these rights, contact us at mathieu@veronese.ai or visit our Data Deletion page. We will respond within 30 days.
8. Cookies
Our website uses essential cookies for authentication and session management, and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our service after changes constitutes acceptance of the updated policy.
10. Contact
For privacy-related questions or requests: Immo AI — operated by VERONESE LIMITED COMPANY 8206 Louisiana Blvd NE, Ste A, Albuquerque NM 87113, USA Email: mathieu@veronese.ai
Questions about this policy? mathieu@veronese.ai